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E Komo Mai – Welcome To Our Home

Refund and Returns Policy


You are fully protected by our 14 Day 100% Satisfaction-Guarantee.

“If you are not 100% satisfied with your purchase, we will refund your purchase, no questions asked.

Overview

Our refund and returns policy lasts 14 days, starting from the day you receive your order. Shipping costs are non-refundable.

To start your return, we require notification of intent to return for a refund via email through our "Contact Us" page.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial or no refunds are granted:

  • Any item not in its original condition or damaged for reasons not due to shipping or our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually the same day it is received, or at most, within a couple of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us through our "Contact Us" page.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at our "Contact Us" page before sending it back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us at {contact@lifestreasureskauai.com} to begin the process. All of the information for returning the item will be emailed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need additional help?

Email us through our "Contact Us" page for questions related to refunds, returns and exchanges.

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We've updated our return policy

We've updated our Contact page